Why Doni?
At Zeyu Tech we believe AI should be a teammate, not just a tool. Doni (from “懂你”—“understands you”) is designed to grasp your needs before you ask and exceed expectations after you instruct.
HaoHao Global, Zeyu’s strategic partner in Japan, brings Doni AI to the Japanese market for portfolio and local enterprises—from compliance knowledge bases in finance and internal document systems in IT to patient-service workflows in healthcare.
We redefine the AI assistant with four pillars:
Beyond keywords: Doni reads intent, not just words—context, tone and implied needs.
Context-aware: From strict financial data to creative copy, Doni adapts its reasoning to the scenario.
Automation: Meeting notes, draft emails, data checks—Doni handles repetitive work.
Proactive: Doni suggests next steps based on your habits, not only when asked.
Human-like dialogue: State-of-the-art LLM so talking to Doni feels like talking to a senior colleague.
Multilingual: Cross-border communication and translation made simple.
System integration: Doni connects to your ERP, CRM and other systems.
Data activation: Turn dormant data into queryable, conversational intelligence.
Doni AI integrates with LINE Official Account to provide 24/7 AI customer service for B2C e-commerce. LLM-driven multi-turn dialogue lets customers check order status, returns, shipping and payment in LINE—reducing call-centre load so your team focuses on higher-value service.
Multi-turn dialogue — Doni keeps context and asks clarifying questions. For “I want to return,” it distinguishes damage vs. dissatisfaction and guides the full return flow. Keyword longest-match plus LLM fallback accurately recognises order lookup, returns, cancellation, payment and shipping intent.
Live order lookup & RAG — LINE User ID identifies the customer; order and shipping status are queried without human intervention. Policy content (returns, shipping, payment) is served from a RAG knowledge base (PGVector) and can be updated without retraining.
Stock alerts & admin — When a customer asks about out-of-stock items, Doni offers “Notify when in stock?” and registers the request. Admins send LINE notifications (single or batch) from the web backend. All sends are logged (operator, time, content, status). Admin UI supports Simplified Chinese, Traditional Chinese, English and Japanese.
Security & caching — Firebase Relay means the AI server only needs outbound connectivity to receive LINE messages—no inbound ports or firewall changes. Support data is isolated from internal systems. Policy replies use exact-match cache to cut GPU cost; cache can expire by category or be cleared so content stays in sync.
“DX is not about buying software—it’s about AI that truly understands your business. Doni combines deep understanding, workflow optimisation, natural interaction and intelligent integration into an AI partner that gets you.”
Zeyu Tech × HaoHao AI Product Team
Whether you are management, sales or project lead, Doni is your AI partner.
“Doni, analyse last quarter’s sales trends and list the top three products.”
→ Instant reports and trend analysis.
“Doni, I’m meeting Mr Chen—pull his last six months’ transactions and complaint highlights.”
→ CRM-linked, negotiation-ready client insight.
“Doni, summarise today’s meeting and turn it into action items with owners.”
→ Automated project tracking and handoffs.
“A LINE customer asked about returns—Doni has already handled it.”
→ 24/7 AI support so the team focuses on high-value service.
Doni AI is a full enterprise intelligence platform, not just a chatbot. Core modules:
Semantic understanding, not keyword matching.
Context memory and multi-turn dialogue; executes cross-department requests, not just Q&A.
Role and context–based filtering.
Filters sensitive content by user and conversation so AI says only what it should.
Strong data isolation, ISO-27001 aligned.
Private deployment—your data never trains public models. End-to-end encryption.
Data that speaks.
Query client history in-dialogue. Natural language (e.g. “Who bought the most last quarter?”).
From dialogue to document.
Voice assistant, live recording and transcription, one-click conversion of AI dialogue to structured docs. Markdown and real-time collaboration.
Not just logging—a secretary.
Detects time intent in dialogue, flags conflicts and suggests slots for true auto-scheduling.
Living knowledge base.
PDF, Word, Excel, CSV, PowerPoint, text, Markdown and images—Doni reads and queries them for policy and technical reference.
Visual organisation.
Manage org structure and member review. Admins see AI usage and security logs in real time.
LLM multi-turn, not just FAQ.
LINE Official Account integration for 24/7 AI support—context, intent and RAG for orders, returns, shipping and payment.
Proactive; no missed demand.
AI detects product demand and offers stock alerts. Admin sends single or batch LINE notifications; every send is logged. Four-language admin UI.
Doni AI is not the same category as ChatGPT, Copilot or Gemini. Cloud offerings are general-purpose; Doni is a private enterprise assistant. The difference shows in data security, integration and customisation:
| Compare | Doni AI | ChatGPT / Copilot / Gemini |
|---|---|---|
| Deployment | Private (on-prem / private cloud) | Public cloud (SaaS) |
| Data sovereignty | 100% enterprise control, data onshore | Data sent to third-party API |
| AI model | On-prem LLM, can run offline | Cloud API, network required |
| Enterprise knowledge | RAG private knowledge base | Separate purchase or build |
| System integration | Native ERP / CRM / DB | Closed ecosystem or custom dev |
| LINE integration | ✓ Native LINE Official Account | ✗ Custom integration needed |
| Multi-turn dialogue | ✓ Context + intent | ✓ Basic |
| Voice assistant | ✓ ASR + TTS + speaker diarisation | Partial or add-on |
| Document understanding | ✓ PDF / Word / Excel / CSV / PPT / text / Markdown / images | ✓ Limited |
| SSO | ✓ Enterprise SSO | Some plans |
| Smart calendar | ✓ Time intent in dialogue, auto-schedule | ✗ Third-party calendar |
| Super Note | ✓ AI dialogue → structured doc, real-time collab | ✗ Not available |
| Customisation | Full (UI, workflow, permissions, API) | Plan features only |
| Pricing | One-time build, no per-call API fees | Usage / seat-based, ongoing |
| Compliance | Aligns with local security rules, auditable | Compliance assessment needed |
| Stock alerts | ✓ AI collects demand + LINE push | ✗ Not available |
| Dashboard | ✓ Live dashboard + CRM daily analysis | ✗ Not available |
| CRM | ✓ AI analysis and interaction timeline | ✗ Third-party CRM |
| Permissions | ✓ Dynamic scenario permissions | Basic role-based |
We tailor the rollout and a deep demo to your size, systems and use cases—from compliance knowledge in finance and code assist in IT to patient service in healthcare.
Book 30-min demo Book 30-min demoCommon questions about Doni AI capabilities and rollout.
Core Services
Doni AI advantages
Private deployment, data onshore
D.O.N.I. framework
Native LINE AI customer service
RAG enterprise knowledge base
CN / JP / EN multilingual
One-time build, no API call fees
Get in Touch
+81-44-567-8392Shimorenjaku 3-41-12-209, Mitaka, Tokyo 181-0013, Japan
saqihaojia@gmail.com
Mon–Fri 9:00 AM–6:00 PM
